Frequently Asked Questions
Everything you need to know about shopping with Julius and the gang.
How long will it take for my Paul Frank order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout if you need your gear sooner.
What is your return policy for apparel and accessories?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that final sale items are not eligible for return.
How do I know which size to order?
Each product page features a detailed size guide. Since our styles range from slim-fit tees to oversized hoodies, we recommend checking your measurements against our chart for the perfect fit.
Do you ship Paul Frank products internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.
Are your products authentic Paul Frank merchandise?
Absolutely. This is the official online store. Every item we sell is 100% authentic, featuring the iconic Julius the Monkey and original artwork by Paul Frank.